Privacy Policy

Welcome to Dr Jhatka Medicare™. We are committed to protecting the privacy, confidentiality, and security of our users, patients, healthcare partners, and website visitors. This Privacy Policy explains how Dr Jhatka Medicare collects, uses, stores, shares, and protects personal and healthcare-related information when you use our website, mobile platform, emergency services, home healthcare services, ambulance booking services, physiotherapy support, and partner network services. By using our services, website, or communicating with us, you agree to the terms mentioned in this Privacy Policy.

Dr Jhatka Medicare is a healthcare support and service platform that may provide or coordinate: - Ambulance Services - Physiotherapy Services - Home Care Services - ICU at Home Support - Nursing Care - Doctor Visit at Home - Lab Test Services - Medical Equipment Rental - Healthcare Partner Network Services Services may vary depending on city, partner availability, operational coverage, and emergency conditions.

A. Personal Information - Full Name - Mobile Number - Email Address - Address - City/Location - Emergency Contact Details B. Healthcare-Related Information - Service requirements - Appointment details - Patient support needs - Medical preferences shared voluntarily C. Technical Information - Device information - Browser type - IP address - Website usage data - Cookies and analytics information D. Partner Registration Information - Clinic/Hospital details - Professional qualifications - Registration/license details - Verification documents

We may use collected information for: - Service coordination - Appointment booking - Ambulance dispatch support - Customer communication - WhatsApp/call support - Partner verification - Service improvement - Emergency response coordination - Technical troubleshooting - Fraud prevention and security

We take reasonable efforts to protect user information through: - Secure access systems - Restricted administrative access - OTP/contact verification processes - Technical safeguards - Monitoring against unauthorized access However, no digital platform can guarantee 100% absolute security.

We do not sell personal information to third parties. Information may be shared only when necessary with: - Healthcare partners - Ambulance providers - Doctors/physiotherapists - Home healthcare staff - Technical service providers - Government/legal authorities when legally required Only relevant information required for service coordination may be shared.

Emergency response times may vary depending on: - Ambulance availability - Traffic conditions - Weather conditions - Geographic location - Partner network availability Dr Jhatka Medicare™ does not guarantee uninterrupted or immediate emergency availability in all locations.

Our website/platform may use cookies and analytics tools to: - Improve user experience - Understand website performance - Analyze visitor activity - Enhance platform functionality Users may disable cookies through browser settings.

Our platform may include links or integrations with third-party services such as: - Payment gateways - Maps/navigation services - Communication tools - External healthcare partners We are not responsible for third-party privacy practices or external websites.

Healthcare partners joining our network may undergo basic verification processes. Dr Jhatka Medicare reserves the right to approve, reject, suspend, or remove any partner profile based on operational, verification, legal, or policy-related concerns.

Users are expected to: - Provide accurate information - Avoid misuse of emergency services - Maintain respectful communication - Avoid fraudulent or fake bookings - Cooperate during service coordination

Payments, refunds, cancellations, and pricing may vary depending on service type, location, partner availability, and emergency conditions. Please refer to the Refund & Cancellation Policy for detailed information.

Our services are not intended for independent use by minors without parental or guardian involvement.

Services are subject to: - Operational availability - City coverage - Partner availability - Technical limitations - Emergency conditions Certain services may not be available in all regions.

All website content, branding, logos, text, graphics, and platform materials related to Dr Jhatka Medicare™ are protected under applicable intellectual property and branding laws. Unauthorized use, copying, or reproduction is prohibited.

Dr Jhatka Medicare™ reserves the right to modify or update this Privacy Policy at any time without prior notice. Updated versions will be published on the official platform.

Dr Jhatka Medicare™ acts as a healthcare support and coordination platform in various services and may depend on third-party partners/providers. We do not guarantee: - Medical outcomes - Continuous platform availability - Immediate emergency response - Partner availability at all times Users are advised to independently assess medical emergencies and contact local emergency authorities when required.

All disputes, claims, or legal matters shall be subject to the jurisdiction of Lucknow, Uttar Pradesh, India.

Dr Jhatka Medicare™ Call Support: 8874744756 WhatsApp Support: 8707790677 Email: drjhatkamedicare@gmail.com Location: Lucknow, Uttar Pradesh, India

By accessing or using Dr Jhatka Medicare services, website, or communication channels, you acknowledge that you have read, understood, and agreed to this Privacy Policy.