Refund & Cancellation Policy

This Refund & Cancellation Policy explains the refund rules, cancellation conditions, payment handling process, and operational charges applicable to services provided or coordinated by Dr Jhatka Medicare. By booking or using any service through our website, mobile platform, WhatsApp support, phone support, partner network, or healthcare coordination system, you agree to this Refund & Cancellation Policy.

This policy may apply to services including: - Ambulance Services - Physiotherapy Services - Home Care Services - ICU at Home Support - Nursing Care - Doctor Visit at Home - Lab Test Services - Medical Equipment Rental - Healthcare Partner Services Refund and cancellation conditions may vary depending on service type, operational requirements, partner allocation, emergency conditions, and service location.

A booking may be considered confirmed after: - Service availability confirmation - Operational approval - Partner assignment - Advance payment (if applicable) - Booking acknowledgment from the platform Dr Jhatka Medicare reserves the right to reject or cancel bookings due to operational limitations, unavailable partners, emergency conditions, incorrect information, or technical issues.

Users may request cancellation before service initiation. Cancellation approval depends on: - Service type - Time of cancellation - Operational work already initiated - Partner allocation status - Emergency dispatch status Certain operational or emergency charges may still apply.

Refunds may not be applicable in situations including: - Ambulance already dispatched - Partner/staff already assigned - Emergency coordination initiated - Last-minute cancellations - Service already started - Fake or misleading bookings - Operational costs already incurred - Incorrect user-provided information - Refusal to receive service after dispatch

Partial or full refunds may be considered only in cases such as: - Duplicate payment - Failed booking confirmation - Service unavailable from our side - Technical payment errors - Verified operational cancellation before dispatch Refund approval is subject to internal review and operational verification.

Approved refunds may take approximately: - 5 to 15 business days Processing time may vary depending on: - Payment gateway - Banking systems - Financial processing delays - Technical verification requirements

Emergency services involve immediate operational coordination and resource allocation. Once ambulance dispatch, emergency assignment, or emergency coordination has started, charges may become partially or fully non-refundable. Emergency response timing may vary depending on: - Traffic conditions - Weather conditions - Geographic limitations - Vehicle availability - Partner availability

Certain healthcare services may be delivered through independent healthcare partners including: - Doctors - Physiotherapists - Clinics - Ambulance providers - Hospitals - Home healthcare providers Refunds involving partner services may depend upon: - Partner policies - Operational work completed - Third-party payment conditions

We take reasonable efforts to process payments securely through authorized payment systems and operational procedures. However, users are responsible for ensuring accurate payment details and transaction verification.

Dr Jhatka Medicare reserves the right to deny refunds, suspend accounts, or restrict access in cases involving: - Fraudulent bookings - Fake emergencies - Misuse of ambulance services - Repeated false requests - Payment abuse - Operational disruption

All services are subject to: - City coverage - Operational feasibility - Emergency conditions - Partner availability - Technical limitations Refund eligibility may be affected by these operational factors.

Dr Jhatka Medicare reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on the official platform.

Dr Jhatka Medicare acts as a healthcare support and coordination platform and may coordinate services through third-party providers. We do not guarantee: - Immediate emergency response - Continuous availability - Medical outcomes - Partner availability at all times Operational, technical, medical, or indirect losses arising from delays, cancellations, or emergency conditions shall be limited to the extent permitted under applicable law.

This Refund & Cancellation Policy shall be governed by applicable laws of India. Any disputes or legal proceedings shall be subject to the jurisdiction of Lucknow, Uttar Pradesh, India.

Dr Jhatka Medicare Call Support: 8874744756 WhatsApp Support: 8707790677 Email: drjhatkamedicare@gmail.com Location: Lucknow, Uttar Pradesh, India

By booking or using services provided or coordinated through Dr Jhatka Medicare, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.